Returns & Exchanges
At Koala Eco, we want you to be completely satisfied with your natural home essentials. If you are not happy with your purchase, we offer a 30-day return policy for products in their original condition.
Initiate Your Return
Contact our customer care team with your order number and reason for return to receive a Return Authorization.
Secure the Package
Carefully pack your Koala Eco items in their original packaging to ensure they are protected during transit.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized postal service location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing