Frequently Asked Questions
Everything you need to know about bringing nature into your home.
Are Koala Eco products safe for use around pets and children?
Yes, our products are formulated with plant-based, non-toxic ingredients and essential oils. They are biodegradable and free from synthetic fragrances, making them safe for every member of your household.
What is your shipping policy for domestic orders?
We offer standard and express shipping across the country. Orders are typically processed within 1-2 business days, and free standard shipping is available on all orders over $75.
Do you offer a subscription service for cleaning supplies?
Absolutely. You can subscribe to your favorite products and choose a delivery frequency that suits your needs. Subscribers enjoy a 15% discount on every recurring order.
What should I do if I want to return a product?
We want you to love your home sanctuary. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition.
Are your bottles recyclable or made from recycled materials?
We are committed to the environment. Our bottles are made from 100% post-consumer recycled plastic and are fully recyclable, helping to reduce our collective footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.